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Adventure this way

    FAQ

    Shopping help

    What is the shipping policy?
    What is the return policy?
    How do I place an order?
    How do I track my order?
    How do I cancel my order?
    Where can I find a store near me that sells High Sierra?

    Warranty & repairs

    Where can I have my luggage repaired?
    What is High Sierra's warranty policy?

    Travelling with High Sierra

    Can I take my bag in the cabin of an aircraft?


    Warranty and Repairs

    Where can I have my luggage repaired? We recommend that you have a High Sierra Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only High Sierra Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.

    Travelling with High Sierra

    Can I take my bag in the cabin of an aircraft?
    General guidance is that cabin baggage should have a maximum length of 56 cm, width of 45 cm and depth of 25 cm. These dimensions include wheels, handles, side pockets, etc.

    Note: due to capacity limitations some airlines do apply further restrictions on size and/or weight. Frucon² or High Sierra cannot be held responsible if an airline applies other check-in standards. Please check current in force restrictions with your airline prior to travel.

    MAXIMUM EXTERNAL DIMENSIONS AND WEIGHT ALLOWED IN ECONOMY CLASS

     AIRLINEMAX. DIMENSIONSMAX. WEIGHT
     Aegean Airlines56 x 45 x 25 cm8 kg
     Aer Lingus55 x 40 x 24 cm10 kg
     Aeroflot55 x 40 x 20 cm (max. 115 cm)10 kg
     Aerolineas Argentinas55 x 35 x 25 cm10 kg
     Aeromexico56 x 36 x 23 cm10 kg
     Air Canada55 x 40 x 23 cm10 kg
     Air Caraïbes55 x 40 x 20 cm12 kg
     Air Europa55 x 35 x 25 cm10 kg
     Air France55 x 35 x 25 cm12 kg
     Air India55 x 40 x 20 cm8 kg
     Air New Zealand (max. 118 cm)7 kg
     Air Transat51 x 40 x 23 cm10 kg
     Airberlin55 x 40 x 23 cm8 kg
     Alitalia55 x 35 x 25 cm8 kg
     All Nippon Airways55 x 40 x 25 cm (max. 115 cm)10 kg
     American Airlines56 x 36 x 23 cm (max. 115 cm) 
     Arkia55 x 40 x 20 cm7 kg
     Asiana Airlines55 x 40 x 20 cm (max. 115 cm)10 kg
     Austrian Airlines55 x 40 x 23 cm8 kg
     Blue155 x 40 x 23 cm8 kg
     BMI55 x 40 x 23 cm12 kg
     British Airways56 x 45 x 25 cm23 kg
     Brussels Airlines55 x 40 x 23 cm12 kg
     Cathay Pacific56 x 36 x 23 cm7 kg
     Cebu Pacific56 x 35 x 23 cm7 kg
     China Airlines56 x 36 x 23 cm7 kg
     Condor55 x 40 x 20 cm6 kg
     Corsair55 x 40 x 20 cm (max. 115 cm)12 kg
     Czech Airlines55 x 45 x 25 cm8 kg
     Delta Airlines56 x 35 x 23 cm (max. 114 cm) 
     easyJet56 x 45 x 25 cm 
     El Al56 x 45 x 25 cm (max. 115 cm)8 kg
     Emirates55 x 38 x 20 cm7 kg
     Ethiopian55 x 40 x 23 cm (max. 115 cm)7 kg
     Etihad Airways50 x 40 x 21 cm (max. 115 cm)7 kg
     Eurowings55 x 40 x 23 cm8 kg
     Finnair56 x 45 x 25 cm8 kg
     Flybe55 x 35 x 20 cm10 kg
     flyNiki55 x 40 x 23 cm8 kg
     Germania55 x 40 x 20 cm6 kg
     HOP!55 x 35 x 25 cm12 kg
     Iberia56 x 45 x 25 cm10 kg
     Israir50 x 40 x 20 cm8 kg
     Japan Airlines55 x 40 x 25 cm (max. 115 cm)10 kg
     Jet Airways55 x 35 x 25 cm (max. 115 cm)7 kg
     Jet256 x 45 x 25 cm10 kg
     KLM55 x 35 x 25 cm (max. 115 cm)12 kg
     Korean Air55 x 40 x 20 cm (max. 115 cm)12 kg
     LAN45 x 35 x 20 cm8 kg
     LOT55 x 40 x 23 cm8 kg
     Lufthansa55 x 40 x 23 cm8 kg
     Malaysia Airlines55 x 36 x 25 cm (max. 115 cm)7 kg
     Monarch56 x 40 x 25 cm10 kg
     Norwegian55 x 40 x 23 cm10 kg
     Olympic Airlines55 x 40 x 23 cm8 kg
     Philippine Airlines (max. 115 cm)7 kg
     Qantas56 x 36 x 23 cm (max. 115 cm)7 kg
     Qatar Airways50 x 37 x 25 cm7 kg
     Ryanair55 x 40 x 20 cm10 kg
     Scandinavian Airlines55 x 40 x 23 cm8 kg
     Singapore Airlines (max. 115 cm)7 kg
     South African Airways56 x 36 x 23 cm8 kg
     Swiss55 x 40 x 23 cm8 kg
     TAM55 x 35 x 25 cm8 kg
     Tap Air Portugal55 x 40 x 20 cm (max. 115 cm)8 kg
     Thai Airways56 x 45 x 25 cm7 kg
     Thomas Cook55 x 40 x 20 cm6 kg
     Thomson55 x 40 x 20 cm5 kg
     Transavia55 x 40 x 25 cm10 kg
     TUI55 x 40 x 20 cm6 kg
     TUI Fly55 x 40 x 20 cm6 kg
     Tunis air (max. 115 cm)8 kg
     Turkish Airlines55 x 40 x 23 cm8 kg
     United Airlines56 x 35 x 22 cm (max. 114 cm) 
     US Airways56 x 36 x 23 cm (max. 115 cm) 
     Vietnam Airlines56 x 36 x 23 cm (max. 115 cm)7 kg
     Virgin Atlantic56 x 36 x 23 cm10 kg
     Vueling55 x 40 x 20 cm10 kg
     Wizz Air42 x 32 x 25 cm 
     XL Airways55 x 35 x 25 cm5 kg